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WARRANTY

We at Sure-Grip International guarantee 100% satisfaction. We rigorously quality test all of our products to ensure every Sure-Grip product is perfect. However, if you are unsatisfied with an item or believe there is a defective part we do have a detailed warranty policy.


All Sure-Grip International products and sub brand products have a 90 day limited warranty from original date of purchase, unless otherwise stated.

Any and all warranty issues will be done directly with Sure-Grip International. If for any reason you feel the product is damaged or defective please contact us immediately via email at skates@suregrip.com with the subject line of "Sure-Grip Warranty." Please explain what is wrong with the product, in some cases our customer service staff can troubleshoot the problem and you will be skating again in no time. Any and all warranty products situations must be sent back to Sure-Grip International for inspection, upon which we will determine if the product qualifies for a warranty repair of replacement. Normal ware and tare is not covered under this warranty. All product will be shipped to the below address for inspection. Please contact us prior to shipping any product back to receive an RMA number (Return Merchandise Number).

Sure-Grip International
Customer Service
5519 Rawlings Ave.
South Gate CA, 90280

You must receive a RMA (Return Merchandise Authorization) number from us prior to sending anything back for warranty repair or replacement. Please include your name, address, phone number, and brief description of the problem on a piece of paper inside the box. A copy of the original receipt must also accompany the return. When the product is received someone from customer service will call you and the repair or replacement process will begin. If any piece of information required for a return is missing it will delay this process.

*In most cases this process will take no more than 24 hours. We make every attempt to have items in stock, occasionally we may list inventory as backordered, indicating that the product is not available. Inventory lead times vary with product, usually 2-3 weeks is normal but depending on the product it can take up to 2 months. We will inform you prior to shipping when your product will and can be available. If you are concerned about stock levels please call us first to confirm.

If you have a pending order or warranty issue open with us for more than 3 weeks please contact customer service at skates@suregrip.com for a status update.

Return:

Product to be returned must be unused and in its original packaging. A RMA number must accompany any and all returns. Please call us prior to shipping product back to receive your RMA number.
A 20% restocking fee applies to all returned stock items. Custom or personalized items cannot be returned for any reason other than potential warranty issues.
Please call us if you have any questions about whether a product is returnable or not.